Frequently Asked Questions.
So much to know...Is there a video?
where can I find out what I need to know without so much reading?
There is a lot to know and we've tried to get it down to the basics in these four helpful videos. So sit back, put up your feet, and enjoy these videos →
about grow at home
Am I able to have my license to grow from Health Canada and purchase seeds/clones from Tweed?
Yes but still need some time to develop the program. At the moment we're busy evaluating exactly what we'll sell and carefully exploring many different ways to serve patients who wish to grow their own cannabis.
Can I use the same Medical Document I submitted to Tweed to register with Health Canada?
No, Health Canada needs original documentation. You need to register with Health Canada and receive a certificate from them that is then forwarded on to the LP of your choice in order to be authorized to purchase starting materials or "interim" supply. Further information can be found on the Health Canada website.
Will Tweed be selling grow kits?
At this time it is too early to say but we will send an update to all of our customers as soon as we finalize our plan. We know this is an important issue to many Tweed customers and we are urgently prioritizing it to be able to support your right to grow your own cannabis.
What is your Grow at Home Program going to look like?
We are exploring a number of options that range from selling base materials to renting space and everything inbetween. Nothing is finalized as of yet but we are working very diligently and look forward to announcing details.
about our product
What is Terpography?
Terpography is a visual mapping tool that Tweed designed to help customers choose the strains that are right for them. The dots in a Terpography image represent the aromatic terpenes that give cannabis strains distinct smells and tastes. By looking at a strain's Terpography you can get a sense of what it will smell like before you buy. Read more about Terpography in the Tweed Vault.
What are Copper Pot Blends?
Copper Pot Blends are mixtures of Tweed strains that have been carefully selected and blended together to offer precise THC and CBD levels. Since healthcare professionals can come to trust these blends for their consistent potency, we named them after our favourite doctors from fiction and film
How many quality control checks Are in place to ensure Tweed only offers the best quality product?
Tweed has well over 300 quality control checks in place to track production from seed to sale and to ensure everything we provide is of the highest and safest quality and is accurately labeled.
Why do THC and CBD amounts listed on the website change when products become available for sale?
The THC and CBD levels initially listed on our website are estimates based on breeder information and other research. While these should be pretty accurate, there are a variety of factors that can result in higher or lower THC levels. Once we have tested our product, we list the exact tested levels so customers can make fully informed purchasing decisions.
When a new batch becomes available, we will test it and update the THC and CBD levels on our website again. We expect to find some variation in THC and CBD levels between batches while we identify the best mother plants for cloning. This process is referred to as phenotype selection and you can read more about it here.
Does Tweed sell edibles, oils or other derivative products?
In addition to dried cannabis, Tweed offers expertly extracted cannabis oil. Our extracts are balanced with non-genetically modified organic sunflower oil, and can be ingested orally or baked into your favourite dish. More info on our extracts is available here.
About Tweed’s Cannabis Oils
What is cannabis oil?
Our cannabis oils are mixed at 100 parts to 10 (10:1) with a non-genetically modified organic sunflower oil. Our oils are versatile and can be ingested orally through the dosing syringe provided with the product, added to your favorite liquid or baked into your favourite dish.
How do I figure out the equivalency factor between dried cannabis and oil?
We have designed a failsafe line of products with a simple oil-to-dried cannabis ratio. For all Tweed products, 10ml of oil is equivalent to 1g of dried cannabis. Our 100ml bottles are equal to 10g of your monthly allotment.
How do the effects of oil and dried cannabis differ?
Oil differs from dried cannabis in that onset effects can take one to two hours or more, and can last upwards of six to eight hours or more. We ask that customers start with as low as 0.5ml of our lowest THC oils and go slow, increasing dosage only incrementally until the appropriate result is achieved.
What is supercritical extraction?
Supercritical extraction is a complex and exciting process which involves putting cannabis under an immense amount of pressure. The carbon dioxide (CO2) then becomes a state of matter similar to both a liquid and gas. When cannabis is exposed to CO2 in this state, we are able to extract the active components. You know, the good stuff, like THC, CBD and terpenes. We wanted to avoid the use of butane and this process allows us to utilize harmless CO2 instead. Supercritical extraction is the best way to get a clean end-product free of additives, impurities and residual solvents.
What are decarboxylation and winterization?
You might know someone that heats dried cannabis up in the oven before cooking with it. People do this because cannabinoids need to be heated to a precise temperature in order to be capable of producing desired effects.
The timing and heat need to be just right, note your vaporizer is great at it. Heat activates cannabinoids thanks to the process of decarboxylation, commonly referred to as “decarbing.” Decarboxylation is the chemical reaction that removes a carboxyl group and in turn releases CO2 and water. There’s a fun fact for you to say at the H2O-cooler tomorrow.
Winterization is the process by which unwanted substances like waxes, fats and lipids are stripped from the end product. Neither decarboxylation or winterization occurs in a magical wardrobe but rather here in Smiths Falls, in our high-tech extraction lab.
What happens to all those sweet, sweet terpenes?
The terpenes are removed during the extraction process but are added back into the oil before it is sold. The terpene profile of a given strain is important to many of our customers, as the distinct smells and tastes of each strain come from them. We also appreciate some people prefer a neutral-tasting product, which is why we leave the terpenes out of our Zaius and Zira cannabis oils.
our commitment to variety and transparency
How many strains of cannabis will Tweed be selling?
Tweed has over 25 strains in production and we will continue to seek out new strains to offer our customers over time. We also provide a wide variety of information and support to assist customers in finding the strain that meets their personal needs.
Why is it important to offer a wide variety of cannabis strains?
Each strain of cannabis is unique and every cannabis user is unique too. Some of the factors that impact whether a particular strain may be right for you include:
The cannabinoid content: THC and CBD are the two most understood cannabinoids in cannabis, and must be clearly and accurately labeled. Generally speaking, THC is to thank for the psychoactive effects while CBD provides non-psychoactive effects. One combination of THC and CBD may be suitable to help patients with severe chronic pain, while another may be more helpful for patients suffering from epilepsy.
People often refer to cannabis strains being either a sativa, indica or hybrid of the two. Strains can be sativa-dominant, indica-dominant or anywhere inbetween. Generally speaking, indicas are perceived to provide heavier, evening-type effects. Sativas, on the other hand, are generally thought to provide more energizing effects suitable for daytime.
The delineation is more complex than indica=sleepy and sativa=energetic. No two strains are exactly alike, even if their indica and sativa profiles are. In addition, everyone has a unique endocannabinoid system -- if cannabinoids are the keys, your endocannabinoid system is your body’s individual set of locks, known as receptors. It is rare but not at all unheard of for an individual to report sativas always lead to a nap and indicas keep them up at night. This might be a result of cannabinoid content, differences in endocannabinoid systems or other factors less understood at this time.
There’s way more at play inside a cannabis strain than just indica vs sativa. Try to be open to new strains and listen to your body.
Finding the right product for you may require sampling a variety of strains. However, Tweed will be there to provide personal and online support throughout the entire selection process. You will have the information and support you need to find the strains that are right for you.
Does Tweed mill or grind its product?
Tweed offers milled products in blended form called Copper Pot Blends which are available in the Tweed Shop. Additionally, Tweed sometimes offers single strains in milled form. If a strain is milled, the description will clearly state this. Milled products are made from dried cannabis in bud form.
Does Tweed cold pasteurize / irradiate its product?
Tweed offers a selection of strains that have been cold pasteurized to meet the needs of customers living with reduced immune function. This process is completely safe and is commonly used to preserve food. It is referred to as cold pasteurization because it kills bacteria without heating the substance. We will always clearly identify whether cold pasteurization has taken place or not so you can buy exactly what you want, without having to guess. If you are wondering if a strain is cold pasteurized, you can find out by clicking “also of note” on the strain description page.
Registering with tweed
How do I register with tweed?
If I sign up on your website, does that make me a "registered" customer of Tweed?
Not quite, but it’s a great start! The Tweed Registration Form can be completed online here.
In order to be considered a fully registered customer, you also have to submit a completed Medical Document. Our Administration Team then needs to verify and process these documents. The Medical Document can only be processed if it is complete and the original copy is submitted by mail or via your physician’s secure fax line.
What happens if I send my Medical Document to a Licensed Producer and change my mind? Can I get it back?
Unfortunately, the ACMPR states that once you have submitted your Medical Document to a Licensed Producer and you have been registered, you cannot take that document back and transfer it to another Licensed Producer. You would need to cancel your relationship with the existing Licensed Producer, get a new Medical Document from your healthcare practitioner and register with your new preferred Licensed Producer.
This is why at Tweed we will not rush you to submit your Medical Document, and encourage you to shop around before making the decision to register with a Licensed Producer.
About the ordering process
Why can I only order in 5-gram increments?
Sticking to 5-gram increments means we can pre-package orders, leading to much less processing time, allowing us to ship orders quickly. This also reduces overhead costs which translates to savings for customers. Additionally, slightly fuller jars mitigate the risk of dried cannabis flowers breaking down during transit.
How much product can I order from Tweed at one time?
Under the ACMPR, customers can order a maximum of 30 times your daily limit within any 30-day period, but cannot exceed 150g per order per day. See our full guide for more information.
How can I pay for my order
Tweed offers a variety of payment methods while placing an order with Tweed. Orders can be completed using a credit card and Tweed accepts VISA, VISA Debit, MasterCard and AMEX.
We also accept Bank Bill Payments through RBC, BMO, National Bank, Scotiabank and some credit unions. Bank Bill Payments can be made online or by a teller. You will need to provide your Customer ID# (the first nine digits) and the company name of Tweed Inc. (the "payee") and the bank will complete the transaction. You can send us a screenshot of the payment confirmation via email (firstname.lastname@example.org) to minimize the transaction processing time.
Tweed also accepts Money Orders. Please note an order will only be shipped once a Money Order has been received and processed.
for our veterans
I am a military veteran. How am I covered?
Veterans Affairs Canada provides insurance coverage for medical cannabis in certain circumstances.
Tweed will work directly with Veterans Affairs to verify coverage, arrange direct billing so Veterans are not left out-of-pocket, and to ensure your coverage is seamless and fully supported throughout the entire process. It typically takes around 4-6 weeks for the approval to be received from Veterans Affairs. Tweed will contact you when approval is received. Additionally Tweed will reimburse Veterans for the remaining cost of any vaporizer that is above the amount covered by Veterans Affairs.
What makes the Tweed customer experience so much better?
Well, it's hard to even know where to start. There's our best-in-class Care Team, who provides industry-leading support. Then there's our Production and Distribution Teams who work around the clock, year-round, to make sure our customers receive only the very best cannabis to their door. We could go on, but we'd rather you see for yourself.
Want proof? We've put our live performance stats on our homepage, because we're proud of what we deliver to our customers.
Note that 'Orders Processed Same Day' reflects orders placed and paid for before 3pm EST on business days. ‘Average Call Waiting Time’ is based on the previous business day and ‘Registration Processing Time’ applies only to applications containing fully completed documents. Both the ‘Average Call Waiting Time’ and ‘Registration Processing Time’ stats are updated every business day by 12pm EST.
Tweed's compassionate pricing promise
Does Tweed offer special pricing for low-income patients?
We do, we’ve even won awards for our Compassionate Pricing Promise! By carrying a wide variety of cannabis strains, Tweed is able to offer its products at a range of prices.
But we also understand that customers may face financial challenges as a result of their condition. To help our customers, Tweed offers a Compassionate Pricing Promise to individuals in financial need. Our Compassionate Pricing offers a 20% discount on all cannabis products except Tweed Collections, which are already discounted. For more information, please visit us here.
supporting law enforcement
I'm a member of Law Enforcement. Can you help me understand the new system?
At Tweed, we are committed to ensuring that both law enforcement and patients understand the rights and obligations of patients under the new ACMPR. Tweed has hosted & provided information sessions to over 100 law enforcement groups across Ontario to ensure our packaging and processes are fully understood. If you have any questions, need to verify a Tweed customer, or require further information please get in touch and we will support your needs in any way we can.
Do I have to smoke medical cannabis?
No. While some patients may choose to smoke cannabis, others use dried cannabis in teas, food, or a vaporizer. In fact, Health Canada recommends that patients not consume cannabis through smoking (and we tend to agree, they’re pretty darn smart).
Tweed has an entire section on its website dedicated to understanding vaporizers, and has discounted vaporizers available for its customers in the Tweed Shop and at our Tweed Main Street locations.
I am not sure how to approach my doctor for a medical document to obtain medical cannabis. Can you help me?
The conversation about whether cannabis is right for your condition is an important one that only your doctor can help you with. However, it is important your doctor has all the facts about the benefits and appropriateness of cannabis.
If your doctor is not comfortable prescribing cannabis, there are many clinics that specialize in this area. Check out our Certified Partner page. If you have additional questions please email us at email@example.com.
Is cannabis eligible as a medical expense on my income tax?
Yes! Cannabis purchased from Tweed is an eligible medical expense under the Income Tax Act, thanks to some great advocacy work by Cannabis Canada. You can access your receipts under your main account page by clicking on the numbers listed in your order history.
Is medical cannabis covered under health insurance programs?
Not yet, unfortunately, but we are working as hard as possible to arrange coverage wherever possible and have engaged Canadians for Fair Access to Medical Marijuana to assist us in identifying Tweed customers who may be eligible for insurance coverage.
Is Medicating at Work Allowed?
Employers have a duty to accommodate an employee’s disability, which should include an employee’s right to medicate. However, this needs to be balanced with the requirement to maintain a healthy and safe working environment for all employees. As such, how and when you can medicate at work is a question that needs to be specifically addressed with your employer.
If you need a sample of what a policy could look like, you can find Tweed’s Policy here.
Why is allowing medicating at work important?
Here’s what one Tweed employee has to say:
"If I wasn’t able to use medical cannabis to control my symptoms, I would be forced to use up to eight different medications on a daily basis. The ability to medicate at work allows me the opportunity to manage these symptoms so I can focus on my day-to-day responsibilities."
What happens if my package is lost in the mail?
We have systems in place to reduce the chance of a shipping error to ensure they are quite rare. In the event that a package does get misplaced in transit, Tweed will work closely with the carrier to resolve the situation as quickly as possible. If you suspect your package is lost, please call the carrier with the tracking number and if they are not able to assist you, please call us immediately at 1-855-55-TWEED. We will initiate a request with the carrier to determine the location of your package and keep you up to date every step of the way. If it is deemed to be lost by Tweed, we will submit a report to both Health Canada and the relevant police agency. Once this has been done, Tweed will immediately refund both your payment and grams available. Please note that due to the strict prescription limits all LPs must adhere to, we are not able to send a replacement or refund your payment and available monthly dosage until the carrier has completed their investigation.
1 Hershey Drive
Smiths Falls, ON
- Secure Fax:
- Tweed Main Street Hours:
- Tuesday-Saturday 10:30am - 6pm EST
- Care Centre Hours:
- Monday-Friday 8am - 8pm EST
- Saturday 8am - 4pm EST