Frequently Asked Questions.
So much to know...Is there a video?
where can I find out what I need to know without so much reading?
There is a lot to know and we've tried to get it down to the basics in these four helpful videos. So sit back, put up your feet, and enjoy these videos →
about grow at home
Am I able to have my license to grow from Health Canada and purchase seeds/clones from Tweed?
We anticipate yes, but still need some time to develop the program. At the moment we're still evaluating exactly what we'll sell but we are exploring many different ways to serve patients who wish to grow their own medical supply.
Can I use the same Medical Document I submitted to Tweed to register with Health Canada?
No, Health Canada needs original documentation. You need to register with Health Canada, receive a certificate from them that is then forwarded on to the LP of your choice in order to be authorized to purchase starting materials or "interim" supply. Further information can be found on the Health Canada website.
Will Tweed be selling grow kits?
At this time it is too early to say but we will send an update to all of our customers as soon as we finalize our plan. We know this is an important issue to many Tweed customers and we are urgently prioritizing it to be able to support your right to grow your own medical supply.
What are/is your Grow at Home Program going to look like?
We are exploring a number of options that range from selling base materials to renting space and everything in between. Nothing is finalized as of yet but we are working very diligently and look forward to announcing details.
about our product
What is Terpography?
Terpography is a visual mapping tool that Tweed designed to help customers choose the strains that are right for them. The dots in a Terpography image represent the aromatic terpenes that give marijuana distinct smells and tastes. By looking at the different strain's Terpography you can get a sense of what each will smell like before you buy. Read more about Terpography in the Tweed Vault.
What are Copper Pot Blends?
Copper Pot Blends are mixtures of Tweed's strains that have been carefully selected and blended together to offer precise THC and CBD levels. Since healthcare professionals can come to trust these blends for their consistent potency, we named them after our favourite doctors from fiction and film.
How many quality control checks Are in place to ensure Tweed only offers the best quality product?
Tweed has well over 300 quality control checks in place to track production from seed to sale and to ensure that everything we provide is of the highest and safest quality, is accurately labeled, and provides consistent effects.
Why do THC and CBD amounts listed on the website change when products become available for sale?
The THC and CBD levels initially listed on our website are estimates based upon breeder information and other research. While these should be pretty accurate, there are a variety of factors that can result in higher or lower THC levels. Once we have tested our product, we list the exact tested levels so customers can make a fully informed purchasing decision.
When a new batch becomes available, we will test it as well and update the THC and CBD levels on our website again. At the beginning, we expect to find some variation in THC and CBD levels between batches while we identify the best mother plants for cloning. Over time, we will get down to a very consistent level of THC and CBD in our strains.
Does Tweed sell edibles, oils or other derivative products?
In addition to dried bud, Tweed offers 10:1 Cannabis Oil. Our extracts are balanced with non-genetically modified organic sunflower oil, and can be ingested orally or baked into your favourite dish. More on our extracts here.
About Tweed’s 10:1 Cannabis Oils
What is 10:1 cannabis oil?
Our 10:1 cannabis oils are mixed at 100 parts to 10 (10:1) with a non-genetically modified organic sunflower oil. Our oils are versatile and can be ingested orally through the dosing syringe provided with the product or baked into your favourite dish.
How do I figure out the equivalency factor between bud and oil?
We have designed a failsafe line of products with a simple oil to bud ratio. For all Tweed products, 10ml of oil is equivalent to 1g of dried bud. Our 100ml bottles are equal to 10g of the same dried strain.
How do the effects of oil and bud differ?
Oil differs from dried cannabis in that onset effects can take one to two hours or more, and can last upwards of six to eight hours. We ask that customers start with as low as 1ml of oil and go slow, increasing dosage only incrementally until the appropriate result is achieved.
What is supercritical extraction?
Supercritical extraction is accomplished by putting cannabis under an immense amount of pressure until it reaches a state of matter that is similar to a liquid and gas at the same time. Tweed uses CO2 in its process to produce concentrated cannabis oil without the risk of any undesirable impurities like butane. Supercritical extraction is the best means of getting a clean end product free from additives and residual solvents.
What are decarboxylation and winterization?
Decarboxylation is a chemical reaction that removes a carboxyl group and in turn releases carbon dioxide (CO2). Winterization is the process by which the concentrated cannabis is extracted using CO2 and the Supercritical Extractor. The process helps to ensure unwanted substances like waxes, fats and lipids are stripped from the end product.
What happens to all those sweet, sweet terpenes?
The terpenes are removed during the extraction process but are added back into the oil before it is sold. The terpene profile of a given strain is important to many of our customers, as the distinct smells and tastes of each strain come from those terpenes.
our commitment to variety and transparency
How many strains of medical marijuana will Tweed be selling?
Tweed has well over 25 strains in production, and we will continue to seek out new strains to offer our Customers over time. We also provide a wide variety of information and support to assist patients in finding the strain that meets their personal needs.
Why is it important to offer a wide variety of medical marijuana strains?
Each strain of medical marijuana is unique. Some of the factors that impact whether a particular strain may be right for you include:
The levels of THC and CBD: THC and CBD are the two major medicinal components in marijuana, and must be clearly and accurately labeled. Generally speaking, THC provides psychoactive effects while CBD provides non-psychoactive effects. One combination of THC and CBD may be suitable to help patients with severe chronic pain, while another may be more effective for patients suffering from epilepsy.
Whether the plant is a Sativa or Indica breed: Sativa and Indica are the two main types of cannabis plants, though there are also Sativa-Indica hybrids. Generally speaking, Indica is perceived to provide a heavier, evening type of high. Sativa, on the other hand, is generally viewed as providing a daytime, energetic high.
Finding the right product for your condition may require sampling a variety of strains. However, Tweed will be there to provide personal and online support throughout the entire selection process. You will have the information and support that you need to find the strain that is best for you.
Does Tweed mill or grind its product?
Tweed offers milled products in blended form called Copper Pot Blends which are available in the Tweed Shop.
Does Tweed cold pasteurize / irradiate its product?
Tweed will offer a selection of strains that have been cold pasteurized to meet the needs of customers dealing with reduced immune functions. This process is completely safe and is commonly used to preserve food and sterilize medical equipment. It is referred to as cold pasteurization because it kills bacteria without heating the substance. We will always clearly identify whether cold pasteurization has taken place or not so you can buy exactly what you want, without having to guess.
Registering with tweed
How do I register with tweed?
If I sign up on your website, does that make me a "registered" customer of Tweed?
No, by signing up on our website you are merely starting the process.
You do not become a Registered Client/Customer in the eyes of Health Canada until you have submitted your Medical Document, along with a signed Tweed Registration Form. All of which can be done online here.
What happens if I send my Medical Document to a Licensed Producer and change my mind? Can I get it back?
Unfortunately, the MMPR states that once you have submitted your Medical Document to a Licensed Producer and you have been registered, you cannot take that document back and transfer it to another Licensed Producer. You would need to cancel your relationship with that existing Licensed Producer, get a new Medical Document from your healthcare practitioner and Register with your new preferred Licensed Producer.
That is why at Tweed we will not rush you to submit your Medical Document, and encourage you to shop around before making the decision to register with a Licensed Producer.
About the ordering process
Why can I only order in 5-gram increments?
We want our product to arrive the same way it left our site, as full buds. Small orders tend to get damaged too much in transit, so we want to ship the jars a little fuller.
Perhaps more importantly, sticking to 5-gram increments also means that we can pre-package orders, leading to much less processing time and getting your order to you quickly.
How much product can I order from Tweed at one time?
Under the MMPR, customers can order a maximum of 30 times your daily limit within any 30-day period, but cannot exceed 150g per order per day. See our full guide for more information.
How can I pay for my order
Tweed offers a variety of payment methods while placing an order with Tweed. Orders can be completed using a credit card and Tweed accepts VISA, VISA Debit, MasterCard and AMEX.
We also accept Bill Payment through RBC, BMO & Scotia Bank. Bill Payments can me made online or by a teller. You will need to provide your Customer ID# and the company name of Tweed Inc. (the "payee") and the bank will complete the transaction.
Tweed also accepts Money Orders and Cheques. Please note an order will only be shipped once a cheque has cleared the bank.
for our veterans
I am a military veteran. How am I covered?
Veterans Affairs Canada provides coverage for medical marijuana in certain circumstances.
Tweed will work directly with Veterans Affairs to verify your coverage, arrange direct billing so Veterans are not left out-of-pocket, and to ensure your coverage is seamless and fully supported throughout the entire process. Additionally Tweed will reimburse any Veteran for the remaining cost of any vaporizer that is above the amount covered by Veterans Affairs.
What makes the Tweed customer experience so much better?
Well, it's hard to even know where to start. There's our best in class Care team, who provides industry leading support. Then there's our Production and Distribution teams who work around the clock, year-round, to make sure our customers receive only the very best medicine to their door. We could go on, but we'd rather you see it for yourself.
Want proof? We've put our monthly stats on our homepage, because we're proud of what we deliver to our customers.
Note that 'Orders processed same day' reflects orders placed and paid for before 3pm EST on business days, and '72 Hour Registration' reflect medical documents and registration forms received error free.
Tweed's compassionate pricing promise
Does Tweed offer special pricing for low-income patients?
By carrying a wide variety of medical marijuana strains, Tweed is able to offer its product at a range of prices.
But we also understand that medical marijuana users may face financial challenges as a result of their condition. To help our customers, Tweed offers a Compassionate Pricing Promise to individuals in financial need. Our Compassionate Pricing gives a 20% discount, making our most popular strains available under $5 per gram.
For more information, please visit us here.
supporting law enforcement
I'm a member of Law Enforcement. Can you help me understand the new system?
At Tweed, we are committed to ensuring that both law enforcement and patients understand the rights and obligations of patients under the new MMPR. Tweed has hosted over 20 different law enforcement groups at our site in Smiths Falls to ensure our packaging and processes are fully understood. If you have any questions, need to verify a Tweed customer, or require further information please get in touch and we will support your needs in any way we can.
Do I have to smoke medical marijuana?
No. While some patients may choose to smoke medical marijuana, others use the dried marijuana in teas, food, or a vaporizer. In fact, Health Canada recommends that patients not consume marijuana through smoking.
Tweed has an entire section on its website dedicated to understanding vaporizers, and has discounted vaporizers available for its customers in the Tweed online store.
I am not sure how to approach my doctor for a medical document to obtain medical marijuana. Can you help me?
The conversation about whether medical marijuana is right for your condition is an important one that only your doctor can help you with. However, it is important that your doctor has all the facts about the benefits and appropriateness of medical marijuana.
If your doctor is not comfortable prescribing medical marijuana, there are many clinics that specialize in this area. Check our Certified Partner page. If you have additional questions please give our Care Centre a call or send us an email.
Is medical marijuana eligible as a medical expense on my income tax?
Yes! Medical marijuana purchased from Tweed is an eligible medical expense under the Income Tax Act, thanks to some great advocacy work by the Canadian Medical Cannabis Industry Association.
Is medical marijuana covered under health insurance programs?
Not yet, unfortunately, but we are working as hard as possible to arrange coverage wherever possible. We would be happy to speak to your insurance company on your behalf if you’d like us to.
Is Medicating at Work Allowed?
Employers have a duty to accommodate an employee’s disability, which should include an employee’s right to medicate. However, this needs to be balanced with the requirement to maintain a healthy and safe working environment for all employees. As such, how and when you can medicate at work is a question that needs to be specifically addressed with your employer.
If you need a sample of what a policy could look like, you can find Tweed’s Policy here.
Why is allowing medicating at work important?
Here’s what one Tweed employee has to say:
"If I wasn’t able to use medical marijuana to control my symptoms, I would be forced to use up to eight different medications on a daily basis. The ability to medicate at work allows me the opportunity to manage these symptoms so I can focus on my day to day responsibilities."
What happens if my package is lost in the mail?
We have systems in place to reduce the chance of a shipping error to ensure they are quite rare. In the event that a package does get misplaced in transit, Tweed will work closely with Canada Post to resolve the situation quickly. If you suspect your package is lost, call us immediately at 1-855-55-TWEED. We will initiate a request with Canada Post to determine the location of your package and keep you up to date every step of the way. If it is deemed to be lost by Tweed , we will submit a report to both Health Canada and the relevant police agency. Once this has been done, Tweed will immediately send a replacement package. Please note that due to the strict prescription limits all LPs must adhere to, we may not be able to send your replacement while Canada Post conducts its investigation.
1 Hershey Drive
Smiths Falls, ON
- Secure Fax:
- Tweed Main Street Hours:
- Tuesday-Saturday 10:30am - 6pm EST
- Care Centre Hours:
- Monday-Friday 8am - 8pm EST
- Saturday 8am - 4pm EST