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Click and Collect Frequently Asked Questions

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Newfoundland, Saskatchewan, and Manitoba

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Tweed now offers Click and Collect services at select retail locations. That means you can browse products online, place a reservation, and head to the store to pay and pick up your order! We hope you enjoy the service when you need to save some time. Below is a list of frequently asked questions and answers.

 

Q: How do I access this service?

 

A: Please visit tweed.com/en/click-and-collect. From there, you can search for any locations in your area currently offering the click and collect service.

 

Q: How do I find the closest store?

 

A: The click and collect page will list all of our stores offering the service and you can choose the closest store to you. tweed.com/en/click-and-collect

 

Q: Can I pay online to save time?

 

A: At this time, we do not offer online payment functionality. When this becomes available in the future, we will let you know! Remember to sign up for the Tweed official newsletter here.

 

Q: Can I add to my order once I’ve placed it?

 

A: You cannot change an order once it has been submitted. If you want to make a modification, you may call the store and ask them to edit the order for you or submit an another order for any additional items

 

Q: Do I have to line up outside or can I skip the queue?

 

A: You cannot skip the age-gating queue as entry into the store is not permitted until your age is verified to be 19 or older. The click and collect program does not exempt guests from this line.

 

Q: Do I have to wait in line with everybody else once I’m inside?

 

A: Cash lines are fluid and based on the number of guests wishing to pay at any given time. At this time the store may not offer a designated lane for click and collect orders. As more guests begin to use the service, this may change in the future!

 

Q: How do I cancel an order?

 

A: If you’ve made a mistake and need to cancel your order, please contact the store and let them know that you will not be able to pick up the order. You will receive an email notification to confirm that your order has been canceled.

 

Q: I just received a notification that my order was canceled. I didn’t want my order canceled, what gives?

 

A: We’re sorry that your order had to be canceled and the reason will be noted in your cancellation email. Typically it is due to stock levels or other unforeseen circumstances. We will do our best to notify you of any cancellations as soon as possible and give you the opportunity to place a new order with us.

 

Q: Do you offer delivery?

 

A: Delivery would be fantastic; however, this service isn’t possible yet. If delivery becomes available in the future, we will be sure to notify you!

 

Q: Can I pick up an order for someone else?

 

A: You may pick up an order for someone else, provided that you bring with you the following: the full name of the person who placed the order, the order confirmation #, a screenshot of their order confirmation, and your own valid government identification. 

 

Q: I can’t pick up my order right away, how long will the store keep my order for me?

 

A: You have the ability to select a time within a 3 hour window of when you place the order, allowing you to choose a time that will work for you. If you are not able to pick up your order at the time of your scheduled pick up, we will continue to hold your order for until the end of the day. 

Q: How do I pay for my order?


A: Orders will be paid for in-store. Please check with the store for approved methods of payment. In times of health emergencies, such as COVID-19, the store may choose not to accept cash. Please remember to contact the store with any questions, as they reserve the right to make these changes in response to health concerns without notice.

 

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Ontario

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Tweed now offers Click and Collect and Delivery services at our ON retail cannabis locations. This enables you to purchase products online or by phone, pick up your orders at the store, or have it delivered. Please note that all locations in Ontario are independently-owned and operated. Terms and Conditions do apply. Below is a list of frequently asked questions and answers.

 

Q: How do I access this service?

 

A: Please visit the Find a Store page. From there, you can either enter a location or scroll the list of stores to find the nearest Tweed retail cannabis store. Once you’ve landed on your desired store location, use the Click and Collect button to view the menu and place your order for either Click and Collect or Delivery. 

 

Q: How do I pay for my online order? 

 

A: Easy! You will be prompted to provide payment information at the checkout. We accept Visa and Mastercard as well as Debit+Visa and Debit+Mastercard. Just look for the little Visa or Mastercard logo in the bottom corner of your debit card. 

 

Q: What if I prefer to use cash? 

 

A: In order to process payment online, you require a credit card. However, prepaid Visa and Mastercard are an accessible alternative. You can pick these up at most grocery, pharmacy and convenience stores. Simply exchange your cash for a pre-loaded Visa or Mastercard and then use that to make your purchase. 

 

If you’re shopping in-store, we encourage you to use a contactless payment method. 

 

Q: What do I do once I place my order online?

A: Once you place your order, you will receive a text message letting you know it’s been received. Our team will then prepare your order and send you another text to let you know once it's ready for pick-up or on its way for delivery. To complete the transaction, we require a valid photo ID and your order number if visiting the store for pick-up.

 

Q: Can I make changes to my order once I’ve placed it?

 

A: Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new order for the items you want. 

 

Q: Will I have to line up outside to pick up my order or can I skip the queue?

 

A:  Due to the recent changes in provincial regulations, stores are not permitted to allow guests inside. All orders must be placed and prepaid online or by phone before you arrive. While store teams are working hard to process orders quickly, you may have to line up to collect your order. 

 

Q: Do you offer delivery?

 

A: Yes! You have the option to select Delivery or Click and Collect pick-up when placing your order. Delivery hours, radius and fees will vary by store and delivery may not be available in your area. Please see each store's menu for details. Looking to find out if you’re within the delivery radius? Enter a valid residential address at checkout and we’ll let you know. If you are not within the delivery radius, you will still be able to complete your order but will need to head over to the store to pick it up. 

 

Q: When can I expect my delivery? 

 

A: Delivery timeframes will vary by store, so please make sure to check the details on each store’s page before you place your order. The store will send you a notification to let you know your order has been received and again once it is on the way! 

 

Concerned about the whereabouts of your order? Give the store a call and a team member will be happy to check on the status of your order and give you an update. 

 

Q: If I’m not home, can someone else accept my delivery? 

 

A: Absolutely. As long as they also live at your address and are over the age of 19. They will also need to present a valid photo ID. 

 

Q: I’m at work all day, can you deliver to my place of work? 

 

A: That would be super convenient, but we are only able to deliver to residential addresses. Addresses will be verified prior to delivery and orders to non-residential addresses will be cancelled and refunded. 

 

Q: What if I can’t pick up my order right away?

 

A: No problem! All orders will be held for pick-up for 7 days, at which time, unclaimed orders will be refunded and cancelled. If something comes up and you can’t make it in for a while, just give us a call and we’ll hang on to it until you can make it to the store. 

 

Q: I paid for two seperate orders. Can I pick them up or get them delivered at once?

A: You can pick up or get delivery for the two seperate orders provided that together, they do not exceed the maximum purchase limit of 30 grams of dried cannabis or equivalent. If the combined total exceeds the legal limit, you will only be able to attain one order at a time.

 

Q: When can I place my order?

 

A: You can place pick-up orders any time but they will only be fulfilled and available for pick-up during your selected store’s opening hours. Delivery orders must be placed within the store’s set delivery hours indicated on each store’s site. These hours may vary by store, please check for details or call the store for more information. 

 

Q: Can I return items?

 

A: Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang on to your receipt and we’ll be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll-free numbers are listed on the product labels.

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Tweed Click and Collect Terms of Service

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By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Dutchie Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

 

All orders will be held for pickup for 7 days, at which time, unclaimed orders will be refunded and cancelled.

 

Delivery services are only available for residential addresses. Orders made to non-residential addresses will be cancelled. Customers receiving deliveries to a building are required to meet the driver at the front entrance. Government issued ID must be presented at the time of delivery, and the delivery driver may request to see the credit card for payment verification. If the delivery attempt is unsuccessful, a team member will contact you to arrange for one more delivery attempt.

 

In times of health emergencies, such as COVID-19, the store may choose not to accept cash. Please remember to contact the store with any questions, as they reserve the right to make these changes in response to health concerns without notice.

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence. 

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

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