Tweed now offers Click and Collect and Delivery services at our ON retail cannabis locations. This enables you to purchase products online or by phone, pick up your orders at the store, or have it delivered. Please note that all locations in Ontario are independently-owned and operated. Terms and Conditions do apply. Below is a list of frequently asked questions and answers.
Q: How do I access this service?
A: Please visit the Find a Store page. From there, you can either enter a location or scroll the list of stores to find the nearest Tweed retail cannabis store. Once you’ve landed on your desired store location, use the Click and Collect button to view the menu and place your order for either Click and Collect or Delivery.
Q: How do I pay for my online order?
A: Easy! You will be prompted to provide payment information at the checkout. We accept Visa and Mastercard as well as Debit+Visa and Debit+Mastercard. Just look for the little Visa or Mastercard logo in the bottom corner of your debit card.
Q: What if I prefer to use cash?
A: In order to process payment online, you require a credit card. However, prepaid Visa and Mastercard are an accessible alternative. You can pick these up at most grocery, pharmacy and convenience stores. Simply exchange your cash for a pre-loaded Visa or Mastercard and then use that to make your purchase.
If you’re shopping in-store, we encourage you to use a contactless payment method.
Q: What do I do once I place my order online?
A: Once you place your order, you will receive a text message letting you know it’s been received. Our team will then prepare your order and send you another text to let you know once it's ready for pick-up or on its way for delivery. To complete the transaction, we require a valid photo ID and your order number if visiting the store for pick-up.
Q: Can I make changes to my order once I’ve placed it?
A: Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new order for the items you want.
Q: Will I have to line up outside to pick up my order or can I skip the queue?
A: Due to the recent changes in provincial regulations, stores are not permitted to allow guests inside. All orders must be placed and prepaid online or by phone before you arrive. While store teams are working hard to process orders quickly, you may have to line up to collect your order.
Q: Do you offer delivery?
A: Yes! You have the option to select Delivery or Click and Collect pick-up when placing your order. Delivery hours, radius and fees will vary by store and delivery may not be available in your area. Please see each store's menu for details. Looking to find out if you’re within the delivery radius? Enter a valid residential address at checkout and we’ll let you know. If you are not within the delivery radius, you will still be able to complete your order but will need to head over to the store to pick it up.
Q: When can I expect my delivery?
A: Delivery timeframes will vary by store, so please make sure to check the details on each store’s page before you place your order. The store will send you a notification to let you know your order has been received and again once it is on the way!
Concerned about the whereabouts of your order? Give the store a call and a team member will be happy to check on the status of your order and give you an update.
Q: If I’m not home, can someone else accept my delivery?
A: Absolutely. As long as they also live at your address and are over the age of 19. They will also need to present a valid photo ID.
Q: I’m at work all day, can you deliver to my place of work?
A: That would be super convenient, but we are only able to deliver to residential addresses. Addresses will be verified prior to delivery and orders to non-residential addresses will be cancelled and refunded.
Q: What if I can’t pick up my order right away?
A: No problem! All orders will be held for pick-up for 7 days, at which time, unclaimed orders will be refunded and cancelled. If something comes up and you can’t make it in for a while, just give us a call and we’ll hang on to it until you can make it to the store.
Q: I paid for two seperate orders. Can I pick them up or get them delivered at once?
A: You can pick up or get delivery for the two seperate orders provided that together, they do not exceed the maximum purchase limit of 30 grams of dried cannabis or equivalent. If the combined total exceeds the legal limit, you will only be able to attain one order at a time.
Q: When can I place my order?
A: You can place pick-up orders any time but they will only be fulfilled and available for pick-up during your selected store’s opening hours. Delivery orders must be placed within the store’s set delivery hours indicated on each store’s site. These hours may vary by store, please check for details or call the store for more information.
Q: Can I return items?
A: Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang on to your receipt and we’ll be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll-free numbers are listed on the product labels.